Acronis errors and solutions, online support

61) Error Connecting to Acronis True Image Agent for Linux Installed on 64-bit Debian-Based System “Username or password is incorrect”

When trying to connect from Acronis True Image Management Console to Acronis True Image Agent for Linux installed on Debian x64, the following error message is received: Username or password is incorrect

Cause
At the moment, Debian x86_64 does not support running 32-bit applications to the full extent.
Acronis True Image Agent for Linux is a 32-bit application and it tries to authenticate against 64-bit PAM module by default.

Solution
1.Please install a minimal set of 32-bit libraries:
#apt-get install ia32-libs

2.Download i386 package libpam-modules and the packages it depends on: libselinux1, libsepol1 from packages.debian.org

For example, packages for Debian Etch:
http://packages.debian.org/stable/libs/libpam-modules
http://packages.debian.org/stable/libs/libselinux1
http://packages.debian.org/stable/libs/libsepol1

3.Extract the downloaded packages:
#dpkg --extract libpam-modules_0.79-4_i386.deb [TEMPORARY_DIRECTORY] #dpkg --extract libselinux1_1.32-3_i386.deb [TEMPORARY_DIRECTORY] #dpkg --extract libsepol1_1.14-2_i386.deb [TEMPORARY_DIRECTORY]

4.Put the extracted shared libraries to /lib32/
#mkdir /lib32/security #cp [TEMPORARY_DIRECTORY]/lib/security/* /lib32/security/ #cp [TEMPORARY_DIRECTORY]/lib/libselinux.so.1 /lib32/ #cp [TEMPORARY_DIRECTORY]/lib/libsepol.so.1 /lib32/

5.Add the path to the extracted libraries to /etc/pam.d/acronisagent
#%PAM-1.0
authrequired/lib32/security/pam_unix.so
accountrequired/lib32/security/pam_unix.so

6.Depending on the version you have, restart Acronis True Image Agent for Linux using one of the following commands:

Acronis True Image 9.1 Enterprise Server Agent for Linux:
#/etc/init.d/acronis_trueimage_agent restart

Acronis True Image Echo Enterprise Server Agent for Linux:
#/etc/init.d/acronis_agent restart

62) Error Connecting to Acronis True Image Agent for Linux Installed on openSUSE 10.2 “Username or password is incorrect”

When trying to connect from Acronis True Image Management Console to Acronis True Image Agent for Linux installed on openSUSE 10.2, the following error message is received: Username or password is incorrect

Cause
According to Novell security advisory (CVE-2007-0003), pam_unix that was used to authenticate Acronis True Image Agent is no longer a part of openSUSE 10.2.

Solution
Edit /etc/pam.d/acronisagent as follows:
%PAM-1.0
authrequiredpam_unix2.so
accountrequiredpam_unix2.so

Restart Acronis True Image Agent for Linux:
#/etc/init.d/acronis_trueimage_agent restart

63) Microsoft Cluster Service Fails to Start after Node Is Booted with Acronis True Image Rescue Media

Error:
1.You boot an offline node of Microsoft Cluster Server from Acronis True Image Rescue Media
2.Upon subsequent Windows boot-up on the same node, Microsoft Cluster Service does not start.
The most probable cause is that SAN signature of the node volume was changed.
Microsoft Cluster Service identifies its nodes by their disk signatures.
Every time one boots machine with Acronis True Image Rescue Media, it changes the SAN signature of the disk. This prevents Microsoft Cluster Service from recognizing the node.

Solution:
Microsoft Knowledge Base Article 280425 instructs how to fix the broken node.